Our Services
Even with the best technology in place, a successful project comes from a targeted value proposition and a well-defined business strategy followed by a successful digital/tech implementation. Our approach is consultative in nature, since we always put the client first and share the best practices and lessons learned.
Customer eXperience Assessment (CXA)
Driven by our developed methodology called CXA (Customer eXperience Assessment), CXA allows us to assess your business from a customer experience perspective, across all channels and throughout all steps of the customer journey.
A typical outcome of CXA will include:
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Identification of friction points in customer-facing processes
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Root cause analysis for these frictions points
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Recommendations on how to eliminate or reduce these friction points
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Business Value Assessment (BVA) for the implementation of these recommendations
Customer eXperience Realization (CXR)
CRM is at the core of any customer experience strategy realization programme, many of the friction points faced by customers can be eliminated or greatly reduced through proper CRM adoption, this happens to also boost your sales and services team performance which is always a nice plus.
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Example of processes greatly enhanced through our CXA Services:
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Salesforce automation
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Lead Management
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Opportunity Management
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Case Management
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Processes related to customer services and field services
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Campaign Management
Extended Customer eXperience (CXR+)
CRM is the foundation of any customer experience strategy, where Digital Transformation provides the pillars that elevate this foundation. We believe that Automation and AI are key enablers for digital transformation, and while a CRM automates key customer-related processes and can be enhanced using AI technology, introducing these enablers outside of the CRM system still provides great value, so that processes are automated across all deployed systems and AI is introduced where it adds differentiating business value.
Examples of our digital transformation service:
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Integrate existing systems to introduce new capabilities
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Build new applications to provide new services
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Augment processes with AI to differentiate with new experiences
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Adopt an API management strategy to optimize the supply chain and discover new models for partnerships.
